Privacy Policy.

Effective Date: 15 April 2025.

1. Introduction

Amaranto Collection (Pty) Ltd, trading as Living Undivided (“we”, “us”, “our”), is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website or contact us. By using this website or submitting your information through our contact form, you consent to the processing of your personal information as set out in this policy and in accordance with the Protection of Personal Information Act (POPIA).

2. Information We Collect

When you submit an enquiry through our contact form, we collect the following personal information:

Full name
Email address
Any information you voluntarily include in the message field

In addition, because our website is hosted on the Wix.com platform, Wix may automatically collect certain standard technical information, including:

IP address
Device information
Browser information
Cookies required for the website to function

These cookies and technical details help maintain essential website operations, security, and performance.

3. Purpose of Collecting Personal Information

We collect this information in order to:

Respond to enquiries
Communicate with you about coaching services
Schedule consultations or follow-ups
Maintain proper administrative records

We do not use your information for unsolicited marketing purposes, nor do we sell or distribute it to external parties.

4. Legal Basis for Processing (POPIA)

We process personal information in accordance with the Protection of Personal Information Act (POPIA) on the basis of:

Your consent (when you submit the contact form)
Our legitimate interest in responding to enquiries and providing services
Our legal obligation to maintain administrative records

5. How We Store and Protect Your Information

We take reasonable technical and organisational measures to protect your personal information. These include:

Password-protected devices
Secure email access
Restricting access to authorised personnel (only the Information Officer)

Your information may also be stored on secure servers provided by Wix.com, which acts as an “operator” under POPIA. Wix implements industry-standard security measures to protect all data stored on its hosting infrastructure.

5.1 Cookies and Website Analytics

This website uses cookies that are automatically provided by the Wix platform. These include essential cookies required for the website to function, as well as basic performance and security cookies. These cookies do not track your activity across other websites.

6. Retention of Personal Information

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected:

Contact form submissions: up to 12 months
Client-related administrative records: up to 5 years, or as legally required

After this period, information is safely deleted or destroyed.

7. Your Rights Under POPIA

You have the right to:

Access the personal information we hold about you
Request correction or deletion of your information
Withdraw your consent at any time
Object to the processing of your personal information
Lodge a complaint with the Information Regulator of South Africa

Requests may be submitted to the Information Officer via email.

8. Information Officer Contact Details

Information Officer: Martina Mondelli
Email: hello@parentcoaching.co.za
Business Name: Amaranto Collection (Pty) Ltd // Trading as Living Undivided

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions about this Privacy Policy or about how your personal information is handled, please contact us at the email above.

Amaranto Collection (Pty) Ltd // Trading as Living Undivided
Website: www.parentcoaching.co.za

Email: hello@parentcoaching.co.za